FAQ

We carefully curate premium beauty collections including:

• Skincare solutions for acne, shine, pores, and aging concerns
• Professional-grade ampoules and treatments
• Luxury fragrances including aromatic and Chypre perfumes
• High-performance makeup like BB creams, compact foundations, and blushes
• Specialty haircare for color-treated hair and beard maintenance

Each product in our collection is selected to meet our rigorous standards for luxury beauty. We partner with reputable brands from global beauty capitals (French pharmacy skincare, professional haircare lines, etc.) and package temperature-sensitive items with protective materials.

We deliver beauty confidence worldwide through DHL, FedEx, and EMS services, excluding some Asian and remote areas. Our Boston headquarters efficiently processes all international orders.

Express Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx after 1-2 day processing. Ideal for urgent needs like last-minute gifts or skincare essentials.

Free Standard Shipping: Complimentary EMS shipping for orders $50+, delivering within 15-25 days after processing. Perfect for stocking up on your haircare regimen.

Your luxury purchases arrive in our signature discreet packaging with climate-appropriate protection for sensitive products like anti-aging treatments or certain skincare formulas.

For your convenience, we accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions, and our checkout process is designed to protect your financial data with the same care we apply to selecting our luxury beauty products.

We offer a 15-day return policy from the delivery date. Please contact our team at [email protected] to initiate a return. Returned items must be unused and in original packaging.

We currently don’t offer direct exchanges. For a different product (like exchanging a BB cream shade or Chypre perfume), we recommend returning the original item and placing a new order to ensure you receive fresh, properly stored beauty products.

You’ll receive real-time tracking information once your order ships from our Boston headquarters. Track your beauty journey every step of the way through our shipping partners’ systems.

Our beauty-savvy customer service team is always happy to provide personalized advice. Contact us at [email protected] from our headquarters at 1380 Levy Court, Boston, US 02110.