Returns & Exchanges

At Nude Rich Sales, we are committed to your complete satisfaction with our luxury skincare, haircare, makeup, and fragrance collections. Should you need to return or exchange an item, we strive to make the process as refined and effortless as your shopping experience.

Our Return Policy

We accept returns within 15 days of delivery for most products. To be eligible for return:

• Items must be unused, in their original packaging, and in resalable condition
• Original proof of purchase is required
• Certain products may have additional restrictions (see below)

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please email our Customer Care team at [email protected] with the following information:

Step 2: Receive Authorization

Within 2 business days, our team will review your request and email you with:

• Return authorization (if approved)
• Return shipping instructions
• Return address for our Boston boutique

Step 3: Ship Your Return

Please package items securely and include:

• Original packaging and all included materials
• A copy of your return authorization email
• Original invoice or proof of purchase

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received at our boutique, your return will be processed within 3-5 business days. You will receive email confirmation when:

• Your refund has been issued
• Your exchange item has been shipped

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return. The refund amount will include:

• Full product price (excluding original shipping costs)
• Applicable taxes

For exchanges, we will ship your new item via your preferred shipping method. Should there be a price difference, our team will contact you to arrange payment or refund of the balance.

International Returns

For our global clientele (excluding certain Asian and remote regions):

• All customs forms must be marked as “Returned Goods” to avoid additional duties
• We recommend using a trackable shipping service
• Original shipping costs are non-refundable

We appreciate your trust in Nude Rich Sales for your premium beauty needs and thank you for understanding our commitment to product integrity through these policies.