Shipping Policy

At Nude Rich Sales, we are dedicated to providing a seamless experience from the moment you place your order to the delivery of our premium beauty products. Our policies reflect our commitment to quality, convenience, and your complete satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

• Standard Shipping: $12.95 via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS
  • Delivery within 15-25 business days after shipment

Returns & Exchanges

We want you to be completely satisfied with your luxury skincare, haircare, makeup, and fragrance purchases. Our refined return process mirrors the elegance of our products.

Return Policy Overview

• 15-day return window from delivery date
• Items must be unused, in original packaging, and in resalable condition
• Original proof of purchase required

Non-Returnable Items

To maintain the highest standards of product integrity and hygiene, we cannot accept returns of:

• Aromatic Perfumes and Chypre Perfumes (opened or used)
• Ampoules (due to their delicate, professional-grade formulations)
• Any product with broken hygiene seals

Step-by-Step Return Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email our Customer Care team at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Product name(s) and reason for return/exchange
• Your preferred resolution (refund or exchange details)
• Confirmation that items are unused and in original packaging
• Your full name, contact number, and order date

Step 2: Receive Authorization

Within 2 business days, we’ll email you:

• Return authorization (if approved)
• Shipping instructions and our Boston boutique return address

Step 3: Ship Your Return

Please include in your return package:

• Original packaging with all materials
• Copy of your return authorization email
• Original invoice or proof of purchase

Note: Customers are responsible for return shipping costs unless the return results from our error.

Step 4: Processing Your Return

Once received at our boutique:

• Processing takes 3-5 business days
• You’ll receive email confirmation when:
  • Your refund has been issued
  • Or your exchange item has been shipped

Refund Information

• Refunds issued to original payment method within 7-10 business days after we receive and process your return
• Includes full product price (excluding original shipping costs) and applicable taxes
• For exchanges: new items ship via your preferred method. Price differences will be coordinated by our team

International Returns

For our global clientele (excluding certain Asian and remote regions):

• Customs forms must be marked “Returned Goods” to avoid duties
• We recommend trackable shipping services
• Original shipping costs are non-refundable

Need Assistance?

Our Customer Care team is pleased to assist with any questions about shipping or returns. Contact us at [email protected] 

Nude Rich Sales
1380 Levy Court, Boston, US 02110

We appreciate your trust in Nude Rich Sales for your premium beauty needs and thank you for understanding our commitment to product integrity through these policies.